Contact information

True Goods Mall is an independently operated online retailer serving customers within the United States.

Customer Support

Store name: True Goods Mall
Email: support@truegoodsmall.com
Website: https://truegoodsmall.com
Country: United States

Support Hours

Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding United States federal holidays.

We normally respond to customer inquiries within 1–2 business days.

Order Assistance

When contacting us about an order, please include:

• Your order number;
• The name and email address used during checkout;
• A clear description of the issue; and
• Photographs of damaged, defective, or incorrect products when applicable.

Returns

Do not send a return without contacting us first. Return instructions and the applicable return destination will be provided after the return request has been reviewed and approved.

Unauthorized returns or products sent to an unapproved address may not be accepted or refunded.