Contact

Contact Information

True Goods Mall is an independently operated online retailer serving customers within the United States.

Business Information

Store name: True Goods Mall
Website: https://truegoodsmall.com
Country: United States

Customer Support

Email: support@truegoodsmall.com
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Typical response time: 1–2 business days

Order Assistance

For assistance with an order, include your order number, the email address used at checkout, a clear description of the issue, and photographs when reporting damaged, defective, or incorrect products.

Returns

Do not send a return without contacting us first. Our support team will confirm eligibility and provide the correct return instructions. The customer-support email is not a physical return address.